RETURN POLICY

Thank you for shopping at INTIKISA. We strive to provide quality products and excellent customer service. If for any reason you are not satisfied with your purchase, we are here to help. Below, we outline our return policy:

1. Returns and Exchanges

1.1. We accept returns and exchanges within [XX] days from the date of receipt of the product, provided that the product is in its original condition and has not been used, modified, or damaged in any way.

1.2. Products must be returned in their original packaging, with all tags and accessories included.

2. Return Process

2.1. To initiate the return process, please contact our customer service team via [email/phone number] within the specified return period.

2.2. We will provide you with detailed instructions on how to proceed with the return, including the shipping address and any required documentation.

3. Return Costs

3.1. Return shipping costs will be borne by the customer, unless the return is the result of an error on the part of INTIKISA (e.g., incorrect or defective product).

4. Refunds

4.1. Once we receive and verify the returned product, we will process your refund within a reasonable period.

4.2. The refund will be issued via the same payment method used for the original purchase, unless otherwise agreed.

5. Products Excluded from Returns

5.1. Some products may be excluded from our return policy due to reasons of hygiene, safety, or legality. These products will be clearly identified in the product description and will not be eligible for return unless defective or damaged.

6. Defective or Damaged Items

6.1. If you receive a defective or damaged product, please contact us as soon as possible so that we can resolve the issue quickly and efficiently.

6.2. We reserve the right to request photographic evidence or any other relevant information to assess the condition of the product before authorizing a return or replacement.

7. Exchanges

7.1. If you wish to make an exchange for a different product, please contact our customer service team to discuss the available options.

8. Contact

If you have any questions or concerns about our return policy, please feel free to contact us at [email address/phone number].

Thank you for choosing INTIKISA.